After the traumatic experience of being involved in an automotive accident, you are left with the task of a "claims process". Dealing with insurance companies and auto body shops can be intimidating. We understand all your concerns and getting you back on the road as soon as possible is our mission. After dealing with Pohanka Collision Centers, you will be satisfied!
395 to Duke St east exit. 2.7 miles east on the right hand side of the road next to Cvs. Turn right on Sweeley. Shop is on the left side of Sweeley St
Can you match the factory paint color?
We guarantee in writing that the factory color will be matched, as long as all painting is completed in accordance with factory suggested paint procedures. We use the finest Automotive Paints and processes available.
Can I have other work done on my car while it is in the body shop?
We are equipped to handle many other related repairs and services including:
Paintless dent removal
If there is anything that you need related to your vehicle that we have not mentioned, just ask so we may better serve you.
How long will the repairs on my vehicle take?
Depending on the size of your repair and after a visual inspection of those repairs, our Customer Service Representative will be able to give you an educated estimation of time your vehicle will be at Pohanka Collision Center. We will do everything in our power to repair your vehicle as safely and quickly as possible and we will keep you updated throughout the process.
Can I get a ride home when I drop off my car?
We can help with close local area drop-offs, but check your insurance policy for alternate transportation coverage that provide for a rental car. Most policies now have rental coverage. If you are unaware or time does not allow you to check, Just provide our customer service representatives with your policy number and we would be more than happy to help.
How can I get a rental car set up for the day I drop off my car?
We work very close with Enterprise Car Rentals. Offices are located very close to all our Facilities. When you arrive at the Shop, we will contact Enterprise and they will pick you up and take care of your replacement vehicle..
Is there a warranty for the repairs to my car?
Your vehicle's repairs will be backed by a Lifetime written warranty, given to you at the completion of your repair.
Can I drop my car off after hours?
Yes, simply let your customer service rep know your desire to drop your car after hours and they will explain the process and tell you the location of the night drop at any of our collision centers.
How should I care for my car after the repairs are complete?
Once your vehicle has been returned to your care you will be able to wash it as normal. We do suggest though that you do not wax or use any sealer to any of the painted areas of your vehicle for one month. Be aware that tree sap, bird droppings, and road tar will chip and mar the finish to fresh or factory paint, so keep your vehicle clean of this material for the best appearance possible.